Shipping Policy

At Ironiq Store, we are committed to delivering your fitness products safely and efficiently. This Shipping Policy outlines our processing times, delivery estimates, and important shipping details.

By placing an order with us, you agree to the terms described below.

Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • During peak seasons or promotional periods, processing times may be slightly extended.

  • Once your order is processed, it will be shipped and you will receive a confirmation update.

We aim to prepare and dispatch orders as quickly as possible to avoid delays.

Shipping Costs

  • Shipping fees (if applicable) are calculated at checkout.

  • Promotional free shipping offers may be available during special campaigns.

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

Order Tracking

Once your order has been shipped:

  • A tracking number will be provided (if available).

  • Tracking updates may take a few days to appear in the carrier system.

If tracking information is temporarily unavailable, please allow additional time for updates.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is entered:

  • We are not responsible for lost or undelivered packages.

  • Additional shipping fees may apply for re-delivery.

Please double-check your shipping information before completing your order.

Delays

While we work with reliable shipping partners, Ironiq Store is not responsible for delays caused by:

  • Customs clearance procedures

  • Weather conditions

  • Carrier issues

  • Incorrect address provided by the customer

  • High seasonal demand

We appreciate your patience in such cases.

Lost or Stolen Packages

If your tracking status shows delivered but you have not received your package:

  • Check with neighbors or your local carrier office

  • Verify your shipping address

  • Allow 1–3 additional business days

Ironiq Store is not responsible for stolen packages after confirmed delivery, but we will assist you in investigating the issue.

Split Shipments

In some cases, your order may arrive in multiple packages due to product availability or warehouse locations. If this happens, you will receive each item separately.

International Shipping

We proudly ship worldwide. However:

  • Customers are responsible for any customs duties or import taxes

  • Delivery times may vary depending on local regulations

Policy Updates

Ironiq Store reserves the right to update this Shipping Policy at any time. Changes will be posted on this page without prior notice.

Final Note

Our goal is to deliver your fitness gear as efficiently as possible so you can stay focused on your training and goals. We appreciate your trust in Ironiq Store.