Return & Refund Policy

At Ironiq Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • The return request must be made within 14–30 days of delivery (you can adjust this timeframe)

  • Proof of purchase is required

Items that show signs of use, damage caused by misuse, or missing parts may not qualify for a refund.

Non-Returnable Items

For hygiene and safety reasons, certain fitness-related products may not be eligible for return, including:

  • Personal-use items once opened

  • Worn fitness accessories

  • Clearance or final sale items

  • Gift cards (if applicable)

We reserve the right to refuse returns that do not meet our conditions.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery

  • Provide clear photos or videos as proof

  • Keep all original packaging

Once verified, we will offer either a replacement or a full refund at no additional cost.

Return Process

To initiate a return:

  1. Submit a return request within the eligible timeframe

  2. Wait for return approval instructions

  3. Ship the product back as instructed

Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection

  • Approved refunds will be processed to the original payment method

  • Processing time may take 5–10 business days depending on your payment provider

Shipping fees (if applicable) are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, follow the return process mentioned above.

Order Cancellations

Orders can only be canceled:

  • Before they are processed or shipped

Once an order has been shipped, it cannot be canceled and must follow the return process.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

  • Allow processing time as per your financial institution

If the issue persists, further assistance will be provided.

International Returns

For international orders:

  • Customers are responsible for return shipping costs

  • Customs duties and taxes are non-refundable

  • Delivery times for exchanges may vary by country

Policy Updates

Ironiq Store reserves the right to update this policy at any time without prior notice. Changes will be reflected on this page.

Final Note

We are committed to delivering high-quality fitness products designed to support your performance and goals. If any issue arises, we aim to resolve it fairly and professionally.